Petrik — Support
If you ran into a problem or have a suggestion, write to us.
If you include the app version, your device model and your operating system version in your email, we can solve the problem faster.
Frequently asked questions
Where does my data go?
That depends on the app. What is collected and why is written in the app’s privacy policy, in the same form as its store declaration.
I found a bug or want to make a suggestion.
Write to the support email. A short description of how we can reproduce the bug makes our job easier.
How long until I get a reply?
We answer emails in the order they arrive.
Are my records uploaded to your servers?
No. Petrik has no accounts and no servers of its own; your records are stored on your device. If you turn on iCloud sync (Petrik Pro, iPhone and iPad), the data goes to your own iCloud account, not to us.
Is Petrik Pro a subscription?
No, it's a one-time purchase and never renews. The free version holds one pet; Pro unlocks unlimited pets, the document archive, the vet card PDF, the weight chart and iCloud sync.
What happens to my records when I switch phones?
You can export all records and documents as a ZIP from Settings and import them on the new phone. On iPhone and iPad, turning on iCloud sync with Petrik Pro brings your records to the new device automatically.
Reminders aren't arriving. What should I do?
Make sure Petrik has notification permission and that you entered the next due date when adding the record. Reminders arrive 7 days and 1 day before the date.
Does Petrik diagnose my pet?
No. The symptom report only lists what you enter alongside your pet's records; your vet makes the assessment.