Expify — Support
If you ran into a problem or have a suggestion, write to us.
If you include the app version, your device model and your operating system version in your email, we can solve the problem faster.
Frequently asked questions
Where does my data go?
That depends on the app. What is collected and why is written in the app’s privacy policy, in the same form as its store declaration.
I found a bug or want to make a suggestion.
Write to the support email. A short description of how we can reproduce the bug makes our job easier.
How long until I get a reply?
We answer emails in the order they arrive.
Are my documents uploaded to your servers?
No. Your documents, their images, and the information extracted from them are stored only on your device. Even if you turn on cross-device sync, the data goes to your own iCloud/Google Drive account, not to us.
How many documents can I add on the free plan?
The free plan holds up to 10 active documents. Premium removes this limit.
How do reminders work?
When you add a document you pick reminder days (e.g. 30, 7, 1 day before); the app sends a notification to your device on those dates. Without notification permission, reminders won't arrive.