Laternist — Support
If you ran into a problem or have a suggestion, write to us.
If you include the app version, your device model and your operating system version in your email, we can solve the problem faster.
Frequently asked questions
Where does my data go?
That depends on the app. What is collected and why is written in the app’s privacy policy, in the same form as its store declaration.
I found a bug or want to make a suggestion.
Write to the support email. A short description of how we can reproduce the bug makes our job easier.
How long until I get a reply?
We answer emails in the order they arrive.
Does my script go to your servers?
Your full script never does. What you write is stored on your device. If you use AI storyboards, only short panel descriptions and character cards are sent to be drawn; if you turn on sync, your projects go to your own iCloud Drive or Google Drive account, not to us.
What is a light?
The unit of AI storyboards. One panel uses one light. Pro and Studio give you lights every month, and extra light packs never expire. Blocking storyboards without AI use no lights.
Does it work offline?
Yes. Writing, blocking storyboards and export work offline. AI storyboards need an internet connection; without one, the scene is drawn without AI and no lights are used.
How do I turn off the AI features?
In Settings → AI settings. After that, nothing is sent to the cloud; blocking storyboards keep working.
How do I cancel my subscription?
On iOS, Settings → your Apple Account → Subscriptions; on Android, Google Play → Profile → Payments and subscriptions. Deleting the app doesn't cancel the subscription.