SubNook — Support
If you ran into a problem or have a suggestion, write to us.
If you include the app version, your device model and your operating system version in your email, we can solve the problem faster.
Frequently asked questions
Where does my data go?
That depends on the app. What is collected and why is written in the app’s privacy policy, in the same form as its store declaration.
I found a bug or want to make a suggestion.
Write to the support email. A short description of how we can reproduce the bug makes our job easier.
How long until I get a reply?
We answer emails in the order they arrive.
Does SubNook access my bank account?
No. It never asks for a bank connection, card details or passwords. You add subscriptions from the catalog, a screenshot or by hand.
Does my subscription data go to your servers?
No, we don't have a server; your data is stored on your device. With Pro, if you turn on cloud backup, the data goes to your own iCloud or Google Drive account, not to us.
How does it know about price rises?
We keep the catalog prices up to date. The app downloads the latest catalog and compares it with the amounts in your list on your device; if there's a difference, it asks you. With Pro, the app also checks daily in the background and notifies you when a price changes.
How many subscriptions can I add on the free plan?
5 active subscriptions; archived ones don't count. Importing from a screenshot or the share menu works 3 times a month. Pro removes both limits.
How do I switch between iPhone and Android?
Export your data as JSON in Settings and import it on the new phone. Cloud backup only works between devices of the same platform.